PowerX2011™ advanced telecom server is an intelligent multi-channel communication server that not only incorporates all the functions found in a sophisticated telephone system such as a PABX with its advanced add-ons but also much more advanced, useful and unique features in a single, compact, low cost, easy to maintain and completely integrated platform. It is designed to be an open and flexible system which can be customized and integrated with other applications to meet specific market demands.

PowerX.Net™ CRM is a business strategy and state-of-the-arts fully integrated infocommunications technologies that helps you to increase your organization’s profits as well as efficiency, productivity, service-quality and customers royalty while significantly reduces your overall operational costs by putting customers’ potential values and needs at the center of your organization and creating central intelligent and integrated multi-dimensional end-to-end processing nerves systems.

PowerMax™ is an advanced online real time screen-based console that solves problem by offering a single common platform for all communication channels for operators and call center agents. It provides users with easy-to-read online data from the rich source of information available from a telephone server.

PowerX-BMS™ is a fully integrated all-in-one, advanced Branch Management System with multi-channel appointments/queue bookings, displays, notifications and reminders capabilities

PowerX.Net™ is the leading, cross-platform development and compiler environment for building industrial-strength enterprise with Microsoft.NET and Java™ enabled in Computer Telephony Integration (CTI) applications. It provides key capabilities to capture the business requirements for an application and communicate them across the development team. Applications built from the PowerX.Net™ environment are scalable and reliable.

PowerSMS™ delivers the most complete and integrated wireless messaging platform with the reliability and performance you need for enhancing your business applications and Web sites with wireless messaging capabilities. It is a fully functional two-way messaging system to access online information using any wireless devices that support SMS via the GSM digital cellular telephone networks.

PowerXView™ is the latest web-based real-time call statistics and chart display technology that provides real-time statistics of the call center hotline, ACDs and agents utilization in the workgroups that handle calls from multiples hotline and ACDs. It is use to present vital call statistics to a large group of users, usually all center agents.

Automatic call distribution (ACD) is an advanced telecommunication technology and integrated application, which was introduced to enable companies to manage their incoming calls more effectively and efficiently. It directs calls to a queue, manages the queue and distributes the calls from the queue to an appropriate destination.

Computer telephony integration is use to improve Customer Relationship Management and productivity of telephone agents. It is the application of intelligence to telephone systems to expand the existing telephone capabilities.

Voice over IP means the ability to carry out voice communication through World Wide Web. It improves customer relationship and increases productivity of telephone agents. It often can be used to simulate most office functions including meetings, conferences, seminars, discussions and even training.

PowerX2011™ IVR provides an open interface that can be easily integrated with the Company’s back end system and application servers. It exists to enable customers to access the company's services via the normal telephone lines from any location 24 hours a day 7 days a week. IVR is use to ensures that all calls are answered and attended to.

PowerX2011™ Intelligent Multimedia Communication Server represents the new generation of Integrated PABX that is built based on all the latest technological advancements in Telecommunication, Computer Telephony and IT. It combines all the individual features available in a sophisticated PABX solution including all its sub-systems and integrates them into a single product. It is highly portable and can be deployed for different environments.

Automatic event distribution (AED) is an integrated communications platform which brings together voice over PSTN (Public Switched Telephone Network), Voice over Internet Protocol (VoIP), email, voicemail, text chat, facsimile transmissions, Short Message Send services (SMS) and PBX services connectivity in a single multi channel contact centre platform and manages the communication from and to the different channels. It is to extend communication channels to beyond the normal voice calls.

MiniTel.Net™ is a powerful online real time screen-based console for operators and call center agents. It displays the call status of the telephone system and other information. It is to provide supervisors, managers and users alike with an effective online monitoring tool

Companies often utilize the services of PowerX-TeleSales™ to assist people with follow-up phone calls and lead generation. PowerX-Telesales™ integrates with PowerX-iSales to provide the ability to create written scripts for the staff to follow.

Call Logging is use to streamline employee and customer support interactions. It is a system that records conversation to and from an extension. The conversation is recorded digitally as a voice file while a call is in progress. PowerX2009™ telecom server is built with a high quality digital call logging and playback solution. It is based on a powerful technology that captures and playback voice conversations clearly.

Unified Messaging is the fusion of different types of communication services which empowers people using different devices to communicate through different channels. It integrates different communication media such as voice mail, email, fax mail, etc into one mailbox so that users will be able to retrieve voice, email messages and facsimile transmissions through a single interface of choice.

PowerX2011™ Call Accounting product can be used with any telephone system including the PowerX2011™ telecom server. It is used to accurately calculate telephone usage charges according to department, division, location, project team, workgroup or any other grouping and to control and reduce unnecessary telephone expenditure.

iMatriX2011™ is a Web-enabled Call Center Solution which provides a powerful multimedia communication over Internet. It features the latest technology in IP telephony that enables full multimedia communication over IP, on-line document sharing, web conference, web meetings, chat sessions and many more functionality.

PowerX2011™ Communication Server integrated with IPX2011™ Voice over IP solutions allows any organization to conduct voice/fax/data transmission using any switched IP network. It also promotes leading edge applications such as low cost international calling, enterprise networking of IP voice and remote telecommuting and cross border call centers.

Voicemail is use to enable customers to leave messages for company’s staff from any location 24 hours a day 7 days a week. It is important as the customer can relay messages to company employees at their convenience and continue to go about their other chores

The PowerX.NET™ is a rapid application development environment and compiler that enables developers to design and customize enterprise-level applications on PowerX2011™ Communication Server in a fraction of the time and cost of other solutions.

Snooping is used for monitoring real time conversation between one extension and another party without interrupting the call. It is for management to ensure that no person is disclosing trade secret to business rivals or competitors. And also used for assessing employees’ performance

Least cost routing enables companies to make outgoing telephone calls using best carrier plan for each outbound call. It also relieves employees of the frustration and time required to look up tariff rates tables before making each long distance call and reduces the monthly bill for long distance calls.

CTI Building Blocks are telecommunication components / hardware that are used in our telephone systems to expand the existing telephone capabilities.

PowerX-BEANS™ is an automated intelligent escalation, alert and notification system that is fully integrated with PowerX.Net CRM and PowerX2011 cores, providing organizations and Trust staff with information on tasks, events, alerts or emergency situations and service level failure when speed and effective communications are paramount.